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How tx8 Handles Your Personal Information

Your privacy is a straightforward commitment here at tx8 — we collect what we need to run your account and process your payments through bKash, Nagad, and Rocket, and nothing beyond that.

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What We Collect and Why We Collect It

tx8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with tx8, we collect the details you provide directly — your name, contact information, and the payment method you choose to fund your wallet. Transactions made through bKash, Nagad, or Rocket are logged against your account record so we can verify

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deposits, process withdrawals, and resolve any payment queries you raise with our support team. We also gather technical data: your device type, browser, IP address, and session activity. This helps us keep your account secure and detect unusual access patterns early. Cookies on our site remember
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your login state and language preference so you are not starting from scratch each visit. We do not sell your personal data to third parties, and we do not share it with advertisers. Any third-party processor we work with — such as a payment gateway handling
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your Nagad or Rocket transfer — is bound by data-handling terms consistent with our own. Your data is retained for as long as your account is active and for a further period required by applicable financial and legal obligations. When those obligations end, we delete or
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anonymise the records. Access to these services and the rights available to you under this policy depend on your local law and the eligible regions where tx8 operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY STANDARDS

How We Protect and Manage Your Account Data

Security at tx8 starts at the account level. Your login is protected by a one-time password sent to your registered number each session — so even if someone has your password, they cannot access your account without that OTP confirmation. All data in transit between your device and our servers is encrypted. We review access logs regularly to catch anything that looks out of place, and account actions like payment method changes require re-verification before they go through.

OTP Login Verification

Every login triggers a one-time password to your registered number. This stops unauthorised access even when a password has been compromised elsewhere.

Encrypted Data in Transit

All information moving between your browser or mobile app and our servers travels over an encrypted connection, keeping your personal and payment data private.

Retention and Deletion Policy

We keep your data only as long as your account needs it or applicable law requires. When neither condition applies, records are deleted or anonymised on schedule.

Data Correction Requests

You can request a correction to any account information we hold. Submit through live chat or email with your account details and we will review and update within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. You can reach us through live chat in your account dashboard, by email at our published support address, or through the help section in the mobile site. We aim to respond to privacy requests within a reasonable period and will let you know if we need more time due to the complexity of your request.

Live Chat Open the chat widget from your account dashboard. Available during our published support hours for account and privacy queries alike.

Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate your record securely.

Mobile Help Section Access the help section directly from the mobile site. Tap your account icon, then Help, to find privacy request options without needing a desktop.

Common Questions About Your Privacy at tx8

These are the questions we hear most often about how your personal data is handled, stored, and controlled on your tx8 account.

We collect your name, contact details, and any payment information you provide — including records of bKash, Nagad, or Rocket transactions. We also log technical data like device type and session activity for security purposes.

Yes. Submit a data access request through live chat or our support email with your registered account details. We will locate your records and share what we hold within a reasonable period.

Contact our support team via live chat or email and request account deletion. We will remove or anonymise your data once active account obligations and any applicable legal retention requirements have been met.

We share payment data only with the gateway processors handling your bKash, Nagad, or Rocket transactions, and only to complete those transactions. We do not sell your data or share it with advertisers.

We retain records for the period required by applicable financial and legal obligations after your account closes. Once that period ends, records are deleted or anonymised according to our standard retention schedule.

Reach out through live chat in your account dashboard or by email to our support address. You also have the right to contact the relevant data protection authority in your eligible region depending on local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoBangladesh Nagad Help 512

How tx8 Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Privacy Questions

Common Questions About Your Privacy at tx8

01 What personal data does tx8 collect when I open an account?

02 Can I see the data tx8 holds on my account?

03 How do I ask tx8 to delete my personal data?

04 Does tx8 share my payment data with third parties?

05 How long does tx8 keep my account data after I close my account?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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